FAQ
If you still need a person, email support@sajada.com.
The mats
Padded mats for daily salah. The phonetic mat if you’re learning or teaching someone. The ergonomic mat if kneeling is hard, or you’re buying for a parent. Kids mats for children.
A gift: take two or three. The cart already discounts that. Tasbih, travel mats, clocks and bookmarks are in the shop too.
Padded and phonetic mats: 1.5 cm high-density foam, velvet on top, non-slip underneath. About three times a typical thin market mat.
Ergonomic: a 5 cm cushion where your knees land. You can take it off, move it, and wash it. The rest of that mat is 1 cm foam.
Adults: 120 × 70 cm, up to about 2 m / 6 ft 5 in. Kids: 90 × 50 cm, same 1.5 cm foam. Tassels add about 10 cm when they’re in the photo.
The salah sequence is printed on it: positions, English or French sounds, and the meaning. You look down instead of at a phone. Same 1.5 cm padded build. Pick English or French in the cart.
A tasbih with every mat. On the phonetic page you can also add the free salah and wudu PDF in the cart.
Shipping & returns
More than 60 countries. Full list on the shipping policy. Free over $100 USD. Duty-free everywhere. We cover import duties.
We send it within 72 hours. Then, roughly: UAE 4–6 working days. UK, Europe, Canada 5–7. USA 6–8 (8–10 on standard). Australia 5–10. KSA and Qatar 7–10. Most other places 5–7. The courier can add a few days.
We email a tracking number when it leaves. Nothing after a few days? Write to support@sajada.com with the order number, or use the tracking link in the header.
If they marked it delivered, we can’t refund it as never arrived. Start with the courier. If you think it was stolen or left at the wrong door, open a claim with them, then send us the ticket number.
30 days from the day it arrives. Unworn, unwashed, tags and liner still on, order number, return form filled. Pickup has to happen inside those 30 days.
Use the form on the refund policy, or email support@sajada.com. We reply in a day or two, send the return shipping cost to approve, then the link. If you changed your mind, return postage comes off the refund. If we sent the wrong thing or it was damaged, we pay.
Ramadan, Eid, or 30% off or more is Final Sale for change of mind. A welcome code, free shipping, or the usual buy-more ladder does not make it Final Sale. Damaged or wrong items we still fix. UK and EU customers keep their legal cooling-off rights.
Damaged or wrong: email support@sajada.com within 30 days with the order number, photos, and what’s wrong. We’ll replace it or refund you, and we cover shipping. Same if it was a sale order.
To swap a colour, email us first. If we say yes, we invoice return shipping and any price difference, then send store credit after we check the return. Sale items can’t be swapped.
We can’t take a used mat back. Open it, let it expand, look at it. Don’t pray on it if you think you might send it back.
